Citizen Service Office in Vila-seca

The citizen service offices are created with the intention of offering face-to-face assistance to citizens regarding the services and procedures that can be carried out, both from Vila-seca City Council and other public administrations. They act as registration entities for the idCAT digital identification systems and provide support in electronic processing.

Law 39/2015, of October 1, on the Common Administrative Procedure of Administrations (hereinafter LPACAP), in its article 16.4.d) identifies registration assistance offices as one of the points where citizens can submit documents addressed to public administrations.

The registration assistance offices therefore assume the role of reception for public administrations to collect documents submitted in paper format, transform them into electronic format and enter them in the electronic register.

• Facilitate access, communication and relationships with citizens, based on their needs and availability.

• Streamline administrative procedures for interested parties.

• Establish a high quality of service regardless of the channel used: face-to-face, online or telephone.

• Seek personalized treatment for the interested party.

• Provide comprehensive care in accordance with the expectations of the interested party.

• Improve the level of citizen satisfaction and their assessment of the services provided.

• Become the reference point for citizens.

• General Entry Register of Vila-seca City Council.

• Guidance on the procedures you need to carry out, delivery of application and registration forms.

• City Council Directory.

• Information on facilities, events, associations and services in the city of Vila-seca.

• Reception of notices and suggestions by telephone or in person. Notices and suggestions mailbox.

• Delivery of city maps, guides, etc.

• Information on urban and intercity public transport.

• Processing of the Municipal Population Register.

• Processing of the Pet Census.

• Public exhibition of documents and books of municipal decrees.

• Edicts and announcements from public administrations.

• Delivery of bases for local calls and competitions.

• Dissemination of information through city billboards and municipal information distribution mailboxes.

• The idCAT Mobile, a new and easier way to identify yourself before the Administration. https://idcatmobil.seu.cat/
  
  

The procedures that can be managed are related to:

• Pets

• Digital certificates

• Companies and entrepreneurship

• Entities and associations

• Street markets

• Population and couples register

• Complaints and suggestions

• General check-in

• General procedures

• Taxes, payments and receipts

• Public road

The offices are located next to the Vila-seca Town Hall, located at Carrer de la Font, 1 Vila-seca.

They will assist you in person from Monday to Friday from 9:00 a.m. to 2:00 p.m. and also on Mondays from 4:00 p.m. to 6:00 p.m. between October 1 and May 31 (with the exception of December, when there will be no public service in the afternoons).

You can make an appointment in advance. (click here). 

Remember that you can carry out procedures electronically at the electronic headquarters of Vila-seca City Council. 

https://vila-seca.eadministracio.cat/

Telephone: 977 309300

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